Shipping policy

Shipping Policy

Last Updated: August 25, 2026

At HM , we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders placed through www.hmclothing.store.

1. Shipping Methods

We currently offer shipping within India through our available courier and logistics partners.

Available shipping options and charges will be displayed during checkout based on your delivery location and order details.

For selected locations, additional delivery options may be available depending on courier coverage.

2. Order Processing Time

Orders are generally processed within 1–2 business days after successful payment confirmation.

Orders placed on Sundays, public holidays, or during major promotional periods may require additional processing time.

Once your order has been dispatched, you will receive shipping or tracking information where available.

3. Delivery Timeframes

Estimated delivery time after dispatch is generally:

Metro and major cities: 2–5 business days
Other locations: 4–8 business days
Remote or extended-service areas: Delivery may take longer depending on courier availability

These are estimated timeframes and are not guaranteed delivery dates.

Delivery may take longer during festivals, sales, public holidays, severe weather, courier disruptions, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

We may occasionally offer free shipping promotions or other delivery offers. Such promotions may have additional terms and conditions.

5. Tracking Information

Once your order has been shipped, we may provide a tracking number or tracking link through the contact information provided during checkout.

You can use the tracking information to monitor your shipment directly through the applicable courier service.

Please allow some time for tracking information to become active after the shipment has been dispatched.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information when placing an order.

Please carefully check your:

Full name
House/building number
Street/locality
City
State
PIN code
Phone number

HM Clothing is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete delivery information supplied by the customer.

If you notice an address error immediately after placing an order, contact us as soon as possible at hmclothing8392@gmail.com. We will try to assist, but changes cannot be guaranteed once an order has been processed or dispatched.

7. Delivery Attempts

Courier partners may make multiple delivery attempts according to their own delivery procedures.

If the recipient is unavailable, the courier may contact the customer or attempt delivery again.

If an order is returned to us because of repeated failed delivery attempts, incorrect address information, refusal to accept the package, or other customer-related reasons, additional shipping charges may apply for reshipment.

8. Delayed or Lost Shipments

Although we work with reliable shipping partners, delivery delays can occasionally occur.

Delays may result from:

Weather conditions
Natural events
Public holidays
Festivals and peak shopping periods
Courier operational issues
Transportation disruptions
Incorrect address information
Remote-area delivery restrictions
Other circumstances beyond our reasonable control

If your shipment appears significantly delayed, please contact us with your order number so we can assist in checking the shipment status.

9. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package before opening it where possible.

If the product inside is damaged, contact us promptly at hmclothing8392@gmail.com with:

Order number
Photographs of the outer packaging
Photographs of the damaged product
A brief description of the issue

We will review the matter and provide assistance according to our Return & Refund Policy.

10. International Shipping

At this time, HM Clothing primarily serves customers within India.

If international shipping becomes available, applicable shipping charges, customs duties, taxes, import fees, and delivery conditions will be communicated during checkout or through the relevant shipping information.

Customers receiving international shipments may be responsible for customs duties, taxes, or other import charges imposed by the destination country.