Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hmclothing8392@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hmclothing8392@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hmclothing8392@gmail.com.

Return & Refund Policy

Last Updated: August 25, 2026

At HM , we want you to shop with confidence. If your order arrives damaged, defective, incorrect, or otherwise qualifies under this policy, we are happy to help with a return, replacement, or refund.

1. Return Eligibility

To be eligible for a return, please ensure that:

  • You contact us within [X days] of receiving your order.

  • The product is unused, unopened, and in its original condition.

  • The product remains in its original packaging, including any boxes, seals, labels, accessories, or promotional materials.

  • You provide your order number and reasonable proof of purchase.

  • The item is not listed as a non-returnable or final-sale product.

Perfumes and Fragrance Products

For hygiene and product-safety reasons, opened, used, sprayed, or unsealed perfumes and fragrance products may not be eligible for return, unless the product is damaged, defective, or incorrectly supplied.

Please do not return a product without contacting us first. Unauthorized returns may not be accepted.

2. Non-Returnable Items

The following products may not be eligible for return:

  • Opened or used perfumes and fragrances

  • Products with broken or removed hygiene seals

  • Personalized or customized products

  • Gift cards

  • Clearance or final-sale items, where applicable

  • Products damaged after delivery due to misuse, improper storage, or normal wear and tear

If you are unsure whether your item qualifies, please contact us before sending it back.

3. Damaged, Defective, or Incorrect Products

Please inspect your order when you receive it.

If you receive a product that is damaged, defective, leaking, broken, or different from what you ordered, contact us as soon as possible at:

Email: hmclothing8392@gmail.com

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs or video showing the product and packaging

  • Any other information we may reasonably request

After reviewing the issue, we may offer a replacement, exchange, store credit, or refund, depending on the circumstances and availability.

4. Return Process

To request a return:

  1. Contact us at hmclothing8392@gmail.com within [X days] of delivery.

  2. Provide your order number and reason for the return.

  3. Wait for our return instructions and approval.

  4. Carefully package the product in its original packaging.

  5. Ship the product to the return address provided by our customer-service team.

  6. Once received and inspected, we will notify you of the outcome.

Do not send products to our address without receiving return instructions from us first.

5. Return Shipping Costs

If the return is due to a wrong, damaged, or defective product, HM Clothing may cover the applicable return shipping cost, subject to verification.

For returns due to change of mind, incorrect selection, personal preference, or other reasons not caused by HM Clothing, the customer may be responsible for the return shipping cost.

Return shipping cost: [SHIPPING COST]

Shipping charges paid on the original order may be non-refundable unless the return is caused by an error or defect attributable to HM Clothing.

6. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method.

Refund processing time: [X–X BUSINESS DAYS]

The time required for the refunded amount to appear in your account may vary depending on your bank, payment provider, or payment method.

7. Exchanges

We may offer an exchange for eligible products, subject to product availability.

If the requested replacement is unavailable, we may provide a refund or another appropriate resolution.

For hygiene reasons, opened or used perfumes generally cannot be exchanged unless they are confirmed to be defective, damaged, or incorrectly supplied.

8. Partial Refunds

In certain circumstances, we may provide a partial refund where:

  • The product has a minor verified defect.

  • Part of an order is missing.

  • A promotional adjustment applies.

  • Another situation qualifies for a partial refund under our review.

The final refund amount will be communicated to you before processing where appropriate.

9. Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it:

  1. Check your bank or payment account.

  2. Contact your payment provider or bank.

  3. Allow the normal processing period to pass.

  4. If the refund is still missing, contact us at hmclothing8392@gmail.com.

We will assist you in checking the refund status.

10. International Returns

For international orders, return eligibility and shipping arrangements may vary depending on the destination country.

Customers may be responsible for applicable return shipping costs, customs charges, duties, taxes, or other expenses unless the return is due to an error or defective product from HM Clothing.

International customers should contact us before returning an item.

11. Order Cancellation

If you need to cancel an order, please contact us as quickly as possible at hmclothing8392@gmail.com.

Orders that have already been processed, packed, or shipped may not be cancellable. In such cases, the order may need to be handled under our return policy.

12. Important Product Condition Requirements

Returned products must be packaged securely to prevent damage during transit.

HM Clothing may refuse a return or adjust the refund where a product has been:

  • Used or altered

  • Damaged after delivery

  • Returned without required accessories or packaging

  • Returned outside the applicable return period

  • Returned without prior approval where approval is required

13. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

HM Clothing
Email: hmclothing8392@gmail.com
Location: Moradabad, India

We are committed to providing a fair and transparent shopping experience and will make reasonable efforts to resolve eligible return and refund requests promptly.

Note: Replace [3 days], [1-4 BUSINESS DAYS], and [20per Km] with your actual store terms before publishing. You should also have the final policy reviewed for compliance with the laws and consumer rules applicable to your business and customers.