Shipping Policy

Shipping Policy

Last Updated: [DATE]

At Solo&Scent, we want your shopping experience to be simple and reliable from the moment you place your order until it reaches your doorstep. This Shipping Policy explains our order processing, delivery options, shipping charges, tracking process, and what to do if your order is delayed or delivered with an issue.

1. Shipping Methods Available

We currently offer shipping through our selected courier and delivery partners.

Depending on your location and the products in your order, available shipping options may include:

  • Standard Delivery: [X- ALL DAYS]

  • Express Delivery: [X- ALL DAYS]

  • Local / Regional Delivery: [X- ALL DAYS]

  • Cash on Delivery: [AVAILABLE / NOT AVAILABLE]

  • Other Shipping Method: [SHIPPING METHOD]

The shipping options available for your order will be displayed during checkout where applicable.

Delivery availability may vary depending on your PIN code, courier service coverage, product availability, and other logistical factors.

2. Order Processing Time

After you place an order, we need time to verify the order, prepare your products, pack your package, and hand it over to our delivery partner.

Our standard order processing time is approximately [1DAY] business days.

Orders placed on weekends or public holidays may begin processing on the next working day.

During sales, promotional periods, holidays, or periods of unusually high order volume, processing may take longer than usual. If there is a significant delay in processing your order, we will try to provide an appropriate update.

3. Delivery Timeframes

After your order has been processed and handed over to the courier, estimated delivery times are generally:

  • Local delivery: [X- ALL DAYS]

  • Within the same state: [X- ALL DAYS]

  • Other parts of India: [X- ALL DAYS]

  • Remote or difficult-to-reach locations: [X- ALL DAYS]

These are estimated timeframes and are not guaranteed delivery dates.

Delivery times may be affected by weather, public holidays, courier capacity, incorrect addresses, transportation problems, natural events, or other circumstances outside our reasonable control.

4. Shipping Costs

Shipping charges may depend on your delivery location, order value, package weight, delivery method, or other applicable factors.

Our current shipping charges are:

  • Standard Shipping: ₹[AMOUNT]

  • Express Shipping: ₹[AMOUNT]

  • Free Shipping Above: ₹[ORDER VALUE]

  • Local Delivery: ₹[AMOUNT]

  • Additional Charge: ₹[AMOUNT / PER KILOMETAR]

The final shipping cost, if any, will be shown at checkout before you complete your purchase.

We may offer free or discounted shipping during selected promotions. Any promotional shipping offer will be subject to the terms displayed at the time of the offer.

5. Tracking Information

Once your order has been shipped, we may provide you with tracking information by email, SMS, WhatsApp, or through your customer account, depending on the communication options available.

Your tracking information may include:

  • Courier or delivery partner name

  • Tracking number

  • Tracking link

  • Shipment status

  • Estimated delivery information

Please allow approximately [X HOURS / 1 DAY] after shipment for tracking information to become active.

If your tracking information has not updated for an unusually long period, please contact us at [EMAIL ADDRESS].

6. Delivery Address

Please make sure that your shipping address, PIN code, mobile number, and other delivery details are correct before placing your order.

Solo&Scent may not be responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

If you notice an incorrect address immediately after placing your order, contact us as soon as possible at [EMAIL ADDRESS]. We will try to assist, but we cannot guarantee that an address can be changed after the order has been processed or shipped.

7. Delivery Delays

Although we work with our delivery partners to provide timely delivery, delays can sometimes occur.

Possible causes include:

  • Severe weather

  • Public holidays

  • Courier delays

  • High order volumes

  • Incorrect or incomplete addresses

  • Transportation disruptions

  • Natural disasters

  • Local restrictions

  • Technical or logistical problems

  • Other circumstances beyond our reasonable control

If your order is delayed, please first check the tracking information provided to you.

If the expected delivery period has passed and there has been no useful tracking update, contact us at [EMAIL ADDRESS] with your order number.

We will contact the relevant delivery partner and try to help resolve the issue.

8. Failed Delivery Attempts

Our courier partner may make one or more delivery attempts depending on its policies and the delivery location.

A delivery may fail if:

  • Nobody is available to receive the package

  • The delivery address is incorrect

  • The customer cannot be contacted

  • The PIN code or address is incomplete

  • The customer refuses delivery

  • The courier cannot access the delivery location

If an order is returned to us because of a failed delivery, additional shipping or re-delivery charges may apply before we send the package again.

Please contact us at [EMAIL ADDRESS] if you believe your delivery attempt was unsuccessful by mistake.

9. Damaged Packages

Please inspect your package when you receive it.

If the outer packaging appears seriously damaged, opened, or tampered with, please take photographs or video of the package before opening it, where reasonably possible.

If the product inside is damaged, contact us as soon as possible at [EMAIL ADDRESS] and provide:

  • Order number

  • Photographs of the package

  • Photographs of the product

  • Video, if available

  • Description of the issue

We will review the matter and assist you according to our return, refund, and replacement policies.

10. Missing or Incorrect Items

If you receive an item that is missing, incorrect, or different from what you ordered, please contact us at [EMAIL ADDRESS] as soon as possible.

Please provide your order number and photographs or other relevant information so that we can investigate the issue.

We will review the order and work with you to determine the appropriate solution under our applicable policies.

11. International Shipping

[INTERNATIONAL SHIPPING AVAILABLE / INTERNATIONAL SHIPPING NOT CURRENTLY AVAILABLE]

If international shipping is available, the following conditions may apply:

  • International delivery times: [X- ALL DAYS]

  • International shipping charges: ₹[AMOUNT] / [CURRENCY]

  • Available countries: [COUNTRY LIST]

  • International courier: [COURIER NAME]

International customers may be responsible for customs duties, import taxes, local charges, or other fees imposed by the destination country.

These charges are generally outside our control and may vary depending on the destination country's rules.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements in their country.

12. Shipping Restrictions

Certain products may have shipping restrictions depending on their nature, destination, courier policies, or applicable laws.

If a product cannot be shipped to your location, we may contact you to discuss available options.

13. Order Cancellation Before Shipping

If you want to cancel an order, contact us as quickly as possible at [EMAIL ADDRESS] with your order number.

We will try to process cancellation requests received before the order has been shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the order may be subject to our applicable return or refund policy.

14. Contact Us About Shipping

If you have questions about your delivery, tracking information, shipping charges, or a delayed order, please contact us.

Store: Solo&Scent
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Website: [WEBSITE URL]

Please include your order number when contacting us about an existing order. This helps us locate your order and respond more quickly.

15. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our courier partners, delivery services, shipping charges, business operations, or applicable requirements.

Any changes will be posted on this page with an updated “Last Updated” date.

We recommend checking this page before placing an order if you have questions about current shipping arrangements.

Our Promise

At Solo&Scent, we understand that receiving your order is an important part of the shopping experience. We will do our best to process orders carefully, provide accurate shipping information, and assist you when delivery problems occur.

Thank you for shopping with Solo&Scent.