Return & Refund Policy

Return & Refund Policy

Last Updated: [DATE]

At Solo&Scent, we want you to be happy with your purchase. If there is a problem with your order or you need to return an eligible product, we are here to help.

This Return & Refund Policy explains when products can be returned, how to request a return, how refunds are processed, and what to do if you receive a damaged or defective product.

Please read this policy carefully before requesting a return.

1. Return Eligibility

To be eligible for a return, the product generally must:

  • Be unused and in its original condition

  • Be in the original packaging, where applicable

  • Include original tags, labels, accessories, manuals, or other items supplied with the product

  • Not be damaged due to customer misuse, improper handling, or normal wear and tear

  • Be accompanied by the original order details or proof of purchase

  • Be returned within the applicable return period

Some products may not be eligible for return due to their nature, hygiene considerations, customization, or other applicable restrictions.

Non-returnable products may include:

  • Products marked as non-returnable on the product page

  • Personalized or customized products

  • Products that have been used, washed, altered, or damaged after delivery

  • Products without required original packaging or tags

  • [OTHER NON-RETURNABLE PRODUCTS]

If you are unsure whether your product is eligible, please contact us before sending it back.

2. Return Timeframe

You may request a return within [X-X BUSINESS DAYS] of receiving your order.

The return period begins from the date your order is shown as delivered by the applicable delivery service.

To request a return, contact us at [EMAIL ADDRESS] and provide:

  • Order number

  • Customer name

  • Product name

  • Reason for the return

  • Photographs or videos, where applicable

  • Any other information we reasonably require

Returns requested after [X-X BUSINESS DAYS] may not be accepted unless required by applicable law or agreed by us in exceptional circumstances.

3. How to Request a Return

To start a return, contact:

Email: [EMAIL ADDRESS]
Phone/WhatsApp: [PHONE NUMBER]

Please do not send products back without receiving return instructions from us.

Once your request is received, we may review the product and confirm whether it qualifies for a return.

If the return is approved, we will provide the applicable return instructions.

4. Return Shipping Costs

Return shipping costs may depend on the reason for the return.

If the product is damaged, defective, incorrect, or missing:

Where we determine that the issue was caused by us or occurred before delivery, we may arrange a replacement, refund, or return shipping support as appropriate.

If you are returning a product because you changed your mind or selected the wrong item:

The applicable return shipping cost may be the customer's responsibility.

Return Shipping Cost: [SHIPPING COST]

Any applicable shipping charges will be communicated to you before the return is completed.

5. Product Inspection

After we receive a returned product, we may inspect it to confirm that it meets the return eligibility requirements.

The inspection may include checking:

  • Product condition

  • Original packaging

  • Tags and labels

  • Accessories

  • Signs of use

  • Damage or alteration

  • Order details

If the returned product does not meet the requirements of this policy, we may decline the return or provide an alternative resolution where appropriate.

6. Refund Process

If your return is approved and a refund is applicable, we will initiate the refund after completing the required return inspection.

The refund will generally be processed through the original payment method, where possible.

Refund Processing Time: [X-X BUSINESS DAYS]

After we initiate the refund, your bank or payment provider may require additional time to credit the amount to your account.

The total time for the refund to appear in your account may therefore depend on your bank, card issuer, payment gateway, or other payment service provider.

7. Shipping Charges and Refunds

Original shipping charges may be treated differently depending on the reason for the return and applicable law.

Standard Shipping Charge: [SHIPPING COST]

Where a product is returned because it is defective, damaged, incorrect, or otherwise qualifies for a seller-related remedy, applicable shipping charges may be refunded or otherwise handled in accordance with applicable law.

For voluntary returns, the original shipping charge may not be refundable unless otherwise stated.

8. Exchanges

We may offer exchanges for eligible products, subject to availability.

If you would like to exchange a product, contact us within [X-X BUSINESS DAYS] of delivery.

Available exchange options may include:

  • Different size

  • Different color

  • Different variant

  • Replacement for the same product

  • [OTHER EXCHANGE OPTION]

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer another appropriate option, such as a refund or store credit, where applicable.

9. Damaged Products

We take care when packing and shipping orders, but products can occasionally be damaged during transportation.

If your product arrives damaged, please contact us as soon as possible and preferably within [X-X BUSINESS DAYS] of delivery.

Please provide:

  • Order number

  • Photographs of the shipping package

  • Photographs of the damaged product

  • Video of opening the package, if available

  • A description of the damage

Please keep the original packaging until the issue has been resolved, as the courier or our team may require it for investigation.

After reviewing the information, we may offer an appropriate resolution, which may include a replacement, refund, or other remedy.

10. Defective Products

If you believe that a product has a manufacturing defect or other defect that was present when you received it, contact us at [EMAIL ADDRESS].

Please provide your order details and clear photographs or videos showing the problem.

We may inspect the product or request additional information before approving a replacement, repair, refund, or other applicable remedy.

Normal wear and tear, accidental damage, misuse, improper care, or damage caused after delivery may not qualify as a product defect.

11. Incorrect or Missing Products

If you receive a product that is different from what you ordered, or an item is missing from your package, please contact us within [X-X BUSINESS DAYS] of delivery.

Please provide your order number and photographs of the package and products received.

We will investigate the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution.

12. Products Damaged by Customer Use

Products that have been used, washed, altered, modified, stained, damaged, or otherwise changed after delivery may not qualify for a return or refund unless the issue is covered by an applicable legal right or warranty.

Please follow the product's care and usage instructions to help keep it in good condition.

13. Cash on Delivery Orders

For Cash on Delivery orders, refunds may require additional information from the customer, such as bank account or payment details needed to process the refund.

COD Refund Method: [BANK TRANSFER / UPI / OTHER METHOD]

We will provide the applicable instructions when your refund request is approved.

14. International Returns

[INTERNATIONAL RETURNS AVAILABLE / INTERNATIONAL RETURNS NOT CURRENTLY AVAILABLE]

If we offer international shipping, international returns may be subject to additional conditions.

International customers may be responsible for:

  • Return shipping costs

  • Customs or import charges

  • Taxes

  • Duties

  • Other applicable international return costs

International Return Period: [X-X BUSINESS DAYS]

International Return Shipping Cost: [SHIPPING COST]

International returns may take longer to process because of customs clearance, international transportation, and other logistical requirements.

Where international returns are available, we will provide specific instructions when your return request is approved.

15. Refunds for Cancelled Orders

If you request cancellation before your order has been shipped, we will try to cancel the order where possible.

If payment has already been collected and the cancellation is approved, the applicable refund will be processed through the original payment method or another appropriate method.

If the order has already been shipped, cancellation may no longer be possible and the order may instead be subject to the applicable return procedure.

16. Promotional and Sale Products

Products purchased during sales, discounts, clearance events, or special promotions may have different return or exchange conditions.

Any special return conditions will be clearly communicated on the relevant product page, promotional offer, or checkout page.

Sale Product Return Policy: [INSERT YOUR POLICY]

17. Store Credit

Where applicable, we may offer store credit instead of a direct refund.

Store Credit Validity: [X DAYS / NO EXPIRY]

Store credit may be subject to additional terms communicated at the time it is issued.

18. Return Approval

Submitting a return request does not automatically mean that the return has been approved.

We may review the request and product condition before confirming eligibility.

Where a return is rejected, we will provide the reason where appropriate.

Nothing in this policy is intended to exclude or limit any mandatory consumer rights or remedies available under applicable law.

19. Contact Us

For questions about returns, refunds, exchanges, damaged products, or defective products, please contact us:

Store: Solo&Scent
Email: [EMAIL ADDRESS]
Phone/WhatsApp: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Website: [WEBSITE URL]

When contacting us, please include your order number so we can locate your purchase quickly.

20. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our products, services, return procedures, or applicable legal requirements.

The latest version will always be published on our website with the updated “Last Updated” date.

We recommend reviewing this policy before making a purchase.

Our Commitment

At Solo&Scent, we want returns and refunds to be as simple and fair as possible. If something goes wrong with your order, please contact us and give us the opportunity to help.

We value your trust and will make reasonable efforts to resolve eligible issues fairly, transparently, and in accordance with applicable law.