Privacy Policy

Privacy Policy

Last Updated: [DATE]

At Solo&Scent (“we,” “us,” “our,” or “the Store”), we respect your privacy and are committed to protecting the personal information you provide when you visit our website or purchase our products.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when we may share it, and the rights and choices available to you.

This Privacy Policy applies to [www.soloscent.com], our online store, customer-support channels, and other services operated by Solo&Scent.

By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly when you browse our website, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with our Store.

Information You Provide

Depending on how you use our website, we may collect:

  • Full name

  • Email address

  • Mobile or telephone number

  • Billing address

  • Shipping and delivery address

  • Order and purchase information

  • Product preferences

  • Account information, where applicable

  • Reviews and feedback

  • Information provided when contacting customer support

  • Information submitted through forms, surveys, promotions, or other website features

Payment Information

When you purchase products from us, your payment may be processed through third-party payment providers.

We may receive information necessary to confirm and complete your transaction. We generally do not store complete credit or debit card details on our own systems.

Payment providers may process payment information according to their own privacy policies, security practices, and terms.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Website interaction information

  • Date and time of visits

  • Referring website

  • General location information

  • Technical and diagnostic information

This information helps us operate, secure, analyze, and improve our website.

2. How We Use Your Information

We may use your information for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Confirming purchases

  • Arranging delivery

  • Providing customer support

  • Responding to questions and requests

  • Processing returns, refunds, and exchanges

  • Maintaining customer accounts

  • Improving our website and shopping experience

  • Understanding customer preferences

  • Improving our products and services

  • Preventing fraud and unauthorized activity

  • Protecting the security of our website

  • Sending transactional communications

  • Sending promotional communications where permitted

  • Managing promotions, offers, and campaigns

  • Maintaining accounting, tax, and business records

  • Complying with applicable laws and legal obligations

  • Protecting our rights, customers, property, and business

We aim to collect and use personal information for specific and legitimate purposes and only to the extent reasonably necessary for those purposes.

The Digital Personal Data Protection framework establishes obligations around lawful processing of digital personal data and provides rights to individuals in applicable circumstances.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device when you visit a website. They can help a website remember information and provide a better experience.

We may use cookies to:

  • Keep products in your shopping cart

  • Remember website preferences

  • Maintain account and session functionality

  • Improve website performance

  • Understand website traffic

  • Analyze how customers use our website

  • Improve our products and services

  • Provide relevant advertising, where applicable

  • Support security and fraud prevention

Some cookies may be placed by third-party services operating on our website.

You may be able to control or disable certain cookies through your browser settings. However, disabling essential cookies may affect features such as shopping carts, checkout, account access, or other website functions.

Where applicable law requires consent for particular cookies or tracking technologies, we will use appropriate consent mechanisms.

4. Third-Party Services

We may use trusted third-party companies to help us operate Solo&Scent and provide services to our customers.

Depending on the services we use, these may include:

  • Shopify — e-commerce platform and website infrastructure

  • Payment gateway providers

  • Banks or payment processors

  • Shipping and delivery companies

  • Analytics providers

  • Email service providers

  • SMS or WhatsApp communication providers

  • Customer-support tools

  • Marketing and advertising platforms

  • Fraud prevention services

  • Website security providers

  • Technology and hosting providers

These service providers may process personal information as necessary to provide their services.

Third-party companies may have their own privacy policies and terms. We recommend reviewing the privacy policies of services you interact with.

We aim to use appropriate service providers and take reasonable steps to ensure that personal information is handled appropriately.

5. Sharing of Personal Information

We do not sell your personal information as a general business practice.

We may share information where reasonably necessary to operate our business and provide our services.

For example, information may be shared with:

  • Payment providers to process transactions

  • Courier and logistics companies to deliver orders

  • Shopify and other technology providers

  • Customer-service providers

  • Analytics providers

  • Marketing service providers

  • Professional advisers

  • Accountants or auditors

  • Government authorities where legally required

  • Law-enforcement authorities where required by law

  • Fraud-prevention and security providers

We may also disclose information where necessary to protect our legal rights, investigate suspected fraud or misuse, enforce our terms, or protect the safety and security of our customers and business.

6. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Depending on the circumstances, security measures may include:

  • Secure website connections

  • Access controls

  • Password and account protections

  • Restricted access to personal information

  • Security monitoring

  • Service-provider security controls

  • Appropriate administrative procedures

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

While we take reasonable precautions to protect your information, we cannot guarantee absolute security.

If we become aware of a personal-data breach that requires notification or other action under applicable law, we will take appropriate steps in accordance with the applicable legal requirements.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include the period necessary to:

  • Complete your order

  • Provide customer support

  • Process returns or refunds

  • Maintain transaction records

  • Resolve disputes

  • Prevent fraud

  • Maintain accounting and tax records

  • Comply with legal or regulatory obligations

  • Protect our legal rights

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

8. Customer Rights

Depending on applicable law and the circumstances, you may have rights regarding your personal information.

These may include the right to:

  • Request information about personal data we process about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally applicable

  • Withdraw consent where processing is based on consent

  • Raise a complaint regarding the processing of your personal information

  • Request information about certain processing activities

  • Exercise other rights available under applicable Indian data-protection law

The DPDP Act provides applicable Data Principals with rights including access to information about personal data, correction and erasure in relevant circumstances, grievance redressal, and nomination.

If you wish to exercise an applicable right, please contact us using the details provided below.

We may ask you to provide reasonable information to verify your identity before processing certain requests. This is intended to protect your account and prevent unauthorized access to your personal information.

9. Withdrawal of Consent

Where we process your personal information based on your consent, you may withdraw that consent where applicable.

You can contact us at [EMAIL ADDRESS] to request withdrawal of consent.

Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.

Where applicable, withdrawing consent may affect our ability to provide certain services or features that require the relevant information.

10. Marketing Communications

If you subscribe to our newsletter, SMS, WhatsApp, email, or other promotional communications, we may use your contact information to send information about:

  • New products

  • Special offers

  • Discounts

  • Product launches

  • Promotions

  • Sales

  • Other updates from Solo&Scent

You may unsubscribe from promotional emails by using the unsubscribe option included in the communication or by contacting us at [EMAIL ADDRESS].

Transactional communications, such as order confirmations, payment notifications, shipping updates, and other messages necessary to complete your purchase, may still be sent where appropriate.

11. Children's Privacy

Our website is intended for general consumers.

We do not knowingly seek to collect personal information from children in circumstances where doing so would violate applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at [EMAIL ADDRESS] so that we can review the matter and take appropriate action.

12. International Processing

Some of our third-party service providers may process information outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to use appropriate service providers and comply with applicable legal requirements.

The Indian DPDP framework can apply to certain processing outside India where it is connected with offering goods or services to individuals in India.

13. Grievance Redressal

If you have a complaint about our handling of your personal information, you may contact our designated grievance/privacy contact using the details below.

Grievance / Privacy Contact: [NAME]
Designation: [DESIGNATION]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]

We will make reasonable efforts to acknowledge and resolve complaints within the period required by applicable law.

Indian e-commerce rules also contain grievance-redressal requirements for e-commerce entities, including publication of grievance-officer information and complaint handling requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business

  • Our website

  • Technology

  • Third-party services

  • Legal requirements

  • Privacy practices

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

15. Contact Information

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a complaint regarding your personal information, please contact us.

Business Name: Solo&Scent
Owner / Founder: [FOUNDER NAME]
Business Location: [MORADABAD], Uttar Pradesh, India
Business Address: [FULL BUSINESS ADDRESS]
Email: [hmclothing8392@gmail.com]
Phone: [PHONE NUMBER]
Website: [WEBSITE URL]

Privacy Contact

Name: [PRIVACY CONTACT NAME]
Designation: [GRIEVANCE OFFICER / PRIVACY CONTACT]
Email: [hmclothing8392@gmail.com]
Phone: [PHONE NUMBER]

16. Governing Law

This Privacy Policy is intended for an e-commerce business operating in India and shall be interpreted in accordance with applicable laws and regulations of India.

Nothing in this Privacy Policy is intended to limit any rights or protections that cannot legally be excluded under applicable law.

17. Your Acceptance

By accessing or using the Solo&Scent website, submitting personal information, or placing an order, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires specific consent for processing personal information, we will seek such consent through an appropriate mechanism.